City Hall/Utility Office Closed : January 17-19

Wednesday, January 10, 2024

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Important Notice: City Hall/Utility Office Closure
Dear Valued Customers,
We wanted to inform you that the City Hall/Utility Office will be closed from January 17-19, 2024 for an essential upgrade in our utility billing system. This closure will enable our dedicated staff to efficiently process the next steps of utility billing conversion into our new software.
Why the Closure?
Due to staff job responsibilities, all administrative staff will be fully engaged in the conversion process and unable to attend customers in-person. We appreciate your understanding as we work towards enhancing our services for you.
Exciting Changes Ahead!
We are thrilled to share this upgrade will bring about significant improvements. Starting with the February utility billing, you will notice a fresh look, generated from our new system.
What's New?
As the conversion is completed, we look forward to offering you additional services such as:
Monthly usage history
Text notifications
Online customer portals
Payment Options During Closure:
For those who wish to make payments during this period, please utilize the payment drop box located in front of City Hall. Your convenience is our priority, and we appreciate your cooperation during this transition.
Thank You for Your Understanding:
We value your continued support and patience during this exciting time of growth and improvement. Our goal is to provide you with a seamless and enhanced experience, and we can't wait to unveil the benefits of our new system.
Mark Your Calendar:
City Hall/Utility Office Closure: January 17-19, 2024
Thank you for being a part of our community. We are dedicated to serving you better, and we look forward to the positive changes this upgrade will bring.

Category: News, Alerts